FAQs

FAQs

On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

  • How do you calculate your rates?
  • What are the usual methods of freight payment?
  • Where are you located?
  • What are your areas of operation?
  • What foreign languages does your staff speak?
  • What are your hours of operation?
Our rates are time based. We charge by the hour with a 2 hour minimum. Time is calculated garage to garage in 15 minute increments. The price is not affected by the number of passengers.
Most freight payments are done with a Company check. However you can also pay with wire transfer or credit card (subject to administrative fee). Payment is sent right around the time the freight is due to arrive, clear customs and be released.
Transitec's offices are located in Flushing, Queens, in New York City. Our bases of operations for logistics services are in Queens and the Bronx.
We are available for trips throughout the NY Metro area and out of town trips up to a 250 mile radius.
We speak Spanish, Chinese, Russian, and Korean.
Our office is open 8am to 7pm Mon. thru Fri. and 8am to 3pm on Sat. & Sun. Our main phone 718-507-0500 is answered 24 hours. With sufficient notice our vehicles are available 7 days a week 24 hours a day, with the exception of special holidays.

Some of Your Questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer:

How can I change something in my order?

If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

How can I pay for my order?

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Can I return an item?

Please visit our Returns & Exchanges page for more information.

How long will my order take to be delivered?

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.